In summary, the “Black Screen of Death” is an error that results from power glitches and bugs. However, if the console doesn’t get past it after a reset, it means the console has the wrong configurations. It’s a common problem on the Xbox Series or Xbox One, nonetheless. Xbox Insider members are extra vulnerable to bugs and glitches, sadly.
Reasons For The Fix Xbox Series / Xbox One Black Screen of Death
How To Fix Xbox Series / Xbox One Black Black Screen Of Death?
You may need an extra USB flash drive or external drive, empty, and 4GB of space. Lastly, you’ll need a Windows computer with an internet connection to download the Xbox factory reset file. Finally, you must be ready to lose your data. We’ll start with the easy fixes and then move towards advanced solutions. Bear in mind the Xbox One and the Xbox Series have the same user interface (UI) and software. Therefore, they have the same issues and troubleshooting.
Power Cycle the Console
Before moving towards a factory reset, you should try a hard reset of the console: If it doesn’t work, go ahead with the follow-up solutions.
Disconnect the Console From Xbox Live
The Xbox Series or Xbox One black screen of death comes when the console fails to connect to online servers. So, ignoring the connection may solve the issue and handle everything normally. However, this is a temporary solution. Once you’re in this state, you’ll need to perform an offline update of the time. However, you can still play your games. Here’s how to do it, but only assuming that your entire screen is not black:
RT + Y
We’ll continue with a quick tip we often find in Reddit. In particular, we’re refreshing the dashboard with your Xbox controller. This should bring everything back to normal. You may need to do a factory reset or an offline update if it doesn’t.
Factory Reset the Xbox From the Console
No matter the cause, a factory reset can solve the issue. If you can access the Xbox’s menu, here’re the steps: The Xbox will ask you to keep your data and apps or reset everything.
Factory Reset the Xbox With Black Screen of Death
If the console only shows a black screen, you need extra steps to factory reset the Xbox One or the Xbox Series. Through this process, you will lose all data. That includes games you downloaded, synced accounts, devices, and saved data. Yet, Microsoft stores save data, trophies, and similar on the cloud, so you can get that back once you re-download the games. The first step is getting an extra drive with at least 4 GB of space and your Windows PC. This process will wipe your drive clean. Please make sure you save its data elsewhere. The next step is downloading the Xbox factory reset file: Lastly, we’re using this file to factory reset your Xbox One or Xbox Series console. Here’re the steps: As for where are the buttons on the Xbox consoles: The Xbox One’s Pair button is at the front left, below the power button. Then, the Eject button is right next to the disk tray. The Pair button is on the front, next to the USB port on the Xbox Series. Then, the Eject button is above the disk drive on the Xbox Series X. Lastly, on the Series S, the Pair button is at one of the sides, next to a USB port. The Pair button is the one you use to sync your controllers.
Update the Console Offline
Assuming you can’t see the screen, you may need to update your console offline. As I said above, a failed update may cause the problem. An offline update is similar to factory resetting the console. However, you need 6GB of space on your external drive this time. After the update, the console should return to the home screen. You can remove the USB drive. If you’re getting an error like above, you need to perform a factory reset or take your Xbox to service. Or it means you selected the wrong system update file. Try selecting the troubleshoot option from the menu.
Factory Reset the Xbox With the Troubleshooter
You can try resetting the Xbox to default by using its troubleshooter. If the screen is still black, try the solution above. Otherwise, select the option Reset this Xbox. It will allow you to choose to Keep games and apps while erasing corrupted data. If you don’t remove all of your data, you will need to continue with an offline or online update. Otherwise, the console will return to the home screen and guide you through setting the device back up.
Reset the Resolution Settings
The next solution is performing a cold boot and resetting the resolution. To lower the display settings, here’re the steps: There shouldn’t be a black screen problem if the resolution was the problem anymore. So, you can now go ahead and change the resolution again. Bear in mind it should match your TV’s resolution. Yet, the Xbox One and the Xbox Series have an option to detect it automatically. Here’re the steps:
Enable 24Hz Output Option
You may be getting the black screen of death while watching Blu-Rays. To fix the issue, you may need to enable the 24Hz option. Here’re the steps:
Last Ditch Try
If all else fails, you have two final options, the last resort. First, get a new HDMI cable. But before that, try the cable with your PC or their devices, and see if it works. The second try is, sadly, taking your Xbox to service. There’s nothing else we can do.
